Refund policy

Captain's Easel – Return & Refund Policy

Effective Date: August 21, 2026

At Captain's Easel, every piece of artwork is created or selected with great care. Your satisfaction is important to us, and we want you to shop with confidence. Please review our policy below before placing an order.

Original Artwork

Original paintings are one-of-a-kind works of art.

  • All sales of original artwork are final.

  • Returns or refunds are not accepted unless the artwork arrives damaged or the wrong item was shipped.

  • If your artwork arrives damaged, please contact us within 7 days of delivery with photographs of the packaging and the damaged artwork.

Fine Art Prints

If your print arrives damaged, defective, or you receive the wrong item, we will gladly replace it at no additional cost.

Please contact us within 7 days of receiving your order and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

Because each print is produced specifically for your order, we do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size selected

  • Accidental orders

Custom & Commissioned Artwork

Commissioned artwork and personalized pieces are created specifically for each client.

For this reason:

  • Commission payments are non-refundable once work has begun.

  • Minor revisions agreed upon during the commission process are included as discussed before delivery.

  • Once the artwork has been approved and delivered, no refunds will be issued.

Shipping Damage

If your order arrives damaged:

  1. Contact us within 7 days of delivery.

  2. Include photographs of:

    • The damaged artwork

    • The shipping box

    • Any protective packaging

  3. Do not discard the packaging until your claim has been reviewed.

Once verified, we will arrange a replacement or issue an appropriate refund if a replacement is not available.

Lost Packages

If your package is lost during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate and resolve the issue.

Refund Processing

If a refund is approved, it will be issued to your original payment method. Depending on your financial institution, refunds may take 5–10 business days to appear on your account.

Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided production has not yet begun.

Once an order has entered production or has been shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding your order or this policy, please contact us through the Contact page on captainseasel.com.

Thank you for supporting independent art. Every purchase helps support the continued creation of original maritime artwork and storytelling through Captain's Easel.