Shipping policy

Captain's Easel – Shipping Policy

Effective Date: August 21, 2026

Thank you for supporting Captain's Easel. Every order is carefully prepared to ensure your artwork arrives safely and in excellent condition.

Orders are typically processed within 2–5 business days.
Original artwork may require additional preparation time to ensure safe packaging.
Commissioned artwork follows the timeline agreed upon during the commission process.
Orders are not processed on weekends or statutory holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Captain's Easel currently ships to:

If your country is unavailable during checkout, please contact us and we will do our best to assist.

Shipping costs are calculated at checkout based on:

From time to time, Captain's Easel may offer free shipping promotions on qualifying orders.

Estimated delivery times after shipment are:

Delivery estimates are not guaranteed and may vary due to weather, customs inspections, carrier delays, or other circumstances beyond our control.

Original paintings are professionally packaged using protective materials designed to help prevent damage during transit.

A signature may be required upon delivery for higher-value artwork.

Fine art prints are produced and shipped through our trusted print fulfillment partner.

Depending on your location, prints may ship from the fulfillment center closest to you to reduce delivery time.

If an order contains both original artwork and prints, they may arrive in separate packages.

International customers are responsible for any customs duties, import taxes, VAT, or other fees required by their country.

Captain's Easel is not responsible for delays caused by customs clearance.

Please ensure your shipping address is accurate before completing your order.

Captain's Easel is not responsible for orders delivered to an incorrect address provided by the customer.

If your tracking information indicates unusual delays or your package appears lost, please contact us.

We will work with the shipping carrier to investigate and help resolve the issue.

If your order arrives damaged:

Contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
Keep all packaging materials until your claim has been reviewed.

If the damage is confirmed, we will arrange a replacement or provide an appropriate solution in accordance with our Return & Refund Policy.

If you receive the wrong item, please notify us within 7 days of delivery. We will arrange to correct the order as quickly as possible.

If you have any questions regarding shipping or your order, please contact us through the Contact page on captainseasel.com.

Thank you for supporting independent art and Captain's Easel.